Complex products.
Clear direction.
Measurable outcomes.
I lead enterprise product design across complex systems, building the teams, operating models and product foundations needed to move from ambiguity to scalable delivery.
Transforming design delivery at statewide scale.
California CWS-CARES became the proving ground for a stronger operating model, scalable information architecture and a design system built with engineering.
Transforming a statewide product and the design organization behind it.
I joined a high-pressure modernization program struggling with worker trust, rework and fragmented delivery. I rebuilt how the team worked while reshaping the product foundation for scale.
Three stories. Three dimensions of design leadership.
Designing responsible AI for high-stakes decisions.
Defined how AI enters child welfare intake while keeping human judgment central, from transcription and information extraction to confidence states, referral recommendations and review.
Building product design around a $70B+ grants platform.
Built and led the interdisciplinary design organization for a Salesforce Service Cloud and OmniStudio platform integrated with Palantir, modernizing how organizations apply for, manage and monitor federal grants.
Selected product and commercial transformation.
Carnival · Ocean Dashboard
Created the end-to-end UX for a new multi-platform operational product used by onboard teams across the cruise fleet.
Team Horner · Digital Transformation
Built the connected digital ecosystem across AquaCal, AutoPilot, HornerXpress and StoneHard.
Missouri Child Support Modernization
Replaced a nearly 40-year-old green-screen system with a modern Salesforce platform supporting ~30,000 statewide users.
Capital One · Card Modernization
Directed product design strategy with a 10-person design team; supported ADA enablement and a responsive design system across enterprise card platforms.
Woodforest National Bank
Modernized a 35-year-old banking platform for 1.5M+ customers using Figma, Tableau and OutSystems.